Privacy policy

This Privacy Policy explains how Iron Dynamics AB collects, uses, stores and protects personal data when you visit our website, place an order, contact Client Service or subscribe to our communications.

We may collect your name, email address, telephone number, billing and delivery address, order details, payment status, customer service correspondence and return information. We may also collect technical information such as IP address, device and browser information, cookies and website activity where permitted by applicable law.

Payments are processed by our payment providers. Iron Dynamics AB does not store full payment card details.

We use personal data to process and deliver orders, manage payments, provide customer service, administer returns, prevent fraud, improve our website and meet accounting, tax and legal obligations.

We send marketing communications only where you have consented or where otherwise permitted by applicable law. You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting Client Service.

Where the GDPR applies, we process personal data because it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as operating and protecting our business, or because you have given consent.

We share personal data only when necessary with service providers that support our operations. This may include Shopify for our ecommerce platform, payment providers, Shipmondo for shipping and returns, carriers such as DHL and UPS, email providers, analytics providers and professional advisers where required.

We do not sell personal data.

Some of our service providers may process personal data outside the European Economic Area. Where required by applicable law, we use appropriate safeguards for such transfers, including contractual protections or other lawful transfer mechanisms.

We retain personal data only for as long as necessary for the purposes described in this policy, including customer service, returns, fraud prevention and legal obligations. Accounting records and supporting documentation are retained for the period required by Swedish law, generally seven years.

We use cookies and similar technologies to operate the website, remember preferences, measure performance and, where you consent, support analytics and marketing. You can manage your cookie preferences through our Cookie Settings page and through your browser settings.

Where applicable, you may request access to, correction of, deletion of or restriction of the processing of your personal data. You may also object to certain processing, request data portability and withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at clientservice@iron-dynamics.com. You may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or your local data protection authority.

We use reasonable technical and organisational measures designed to protect personal data. No method of electronic storage or transmission can be guaranteed to be completely secure.

We may update this Privacy Policy from time to time. The current version will always be available on this page.